Legal & Compliance
TERMS OF USE
INTRODUCTION
Terms of Use
Welcome to OVEM. This website is operated by OVEM Limited (“OVEM”, “we”, “us” or “our”). These Terms of Use govern your access to and use of our website, products and services. By accessing this website, submitting an enquiry, booking a consultation, placing an order or making payment for an OVEM product or service, you acknowledge and agree to these Terms, together with any additional terms contained in your quotation, invoice, order confirmation, bespoke agreement, rental agreement or other written communication issued by OVEM. Please read these Terms carefully before placing an order.
OVEM FASHION HOUSE
Terms of Service
1. OUR SERVICES
OVEM is a couture and fashion house offering services that may include: Bespoke Bridal Couture, Bespoke Occasionwear, Made-to-Measure Garments, Ready-to-Wear, Bridal and Occasionwear Rentals, Consultations, Express Services, Training and other fashion-related services. Availability, pricing, production timelines and specific terms may vary depending on the service selected.
2. BESPOKE & MADE-TO-MEASURE ORDERS
All bespoke commissions and made-to-measure creations are crafted in our atelier to the exact specifications of the individual client. Production begins only upon final confirmation of measurements, design sketches, and material selections. Due to the artisanal complexity and precise nature of couture, completion timelines are estimates and subject to adjustment.
3. PAYMENTS & DEPOSITS
To secure your place in our atelier scheduling, a non-refundable deposit is required at the time of consultation and booking. The final balance is due prior to the final fitting, garment release, or shipping. Payments are processed securely, and detailed breakdowns can be provided upon request.
4. PRICING
All prices are quoted in accordance with custom requirements, textile selections, and design complexity. Standard quotes are valid for up to 30 days. We reserve the right to revise pricing in the event of major structural or fabric modifications requested post-agreement.
5. DESIGN DEVELOPMENT & APPROVAL
No physical construction on any garment begins without the client’s explicit design and textile approval. Any changes requested after the initial approval of designs, muslins, or mockups may incur restructuring fees and will likely extend the estimated completion timeline.
COUTURE CLIENT CHARTER
Legal Terms & Craftsmanship Guidelines
06 / ORIGINAL DESIGN & INTELLECTUAL PROPERTY
All sketches, designs, patterns, and creations remain the sole intellectual property of the Fashion House. Reproductions, alterations by third parties, or commercial exploitation without express written consent are strictly prohibited.
07 / MEASUREMENTS
Client measurements are taken with meticulous precision during the initial consultation. The Fashion House is not responsible for fit discrepancies resulting from weight fluctuations, pregnancy, or physical changes occurring after the final measurements are signed off.
08 / FITTINGS
A minimum of three fitting sessions are required to ensure couture-standard drape and finish. Clients must wear the exact undergarments and bridal shoes intended for the event to each fitting. Missed appointments may delay completion.
09 / PRODUCTION TIMELINES
Standard couture production requires 6 to 9 months from receipt of deposit and approved measurements. Hand-embroidery, custom fabric mill weaving, and complex lace applique may extend this timeline. Detailed progress updates are provided bi-monthly.
10 / EXPRESS ORDERS
Orders requested within less than 4 months of the event date are classified as Express Orders. These are subject to workshop capacity and incur a mandatory rush fee of 20% to 50% of the total design value, payable immediately.
TERMS OF SERVICE
PURCHASE & SERVICE POLICIES • SECTIONS 11 TO 15
11
READY-TO-WEAR
Standard ready-to-wear garments are eligible for return or exchange within 14 calendar days of receipt. All items must be in pristine, unworn condition, with all custom brand tags, protective seals, and high-fashion packaging completely intact. Altered, laundered, or lightly damaged items will not be accepted and will be returned to the client.
12
BESPOKE RETURNS & ALTERATIONS
Due to the highly specialized, bespoke nature of our made-to-order couture and custom bridal designs, all bespoke sales are final and strictly non-refundable. Once a custom design enters the creation phase, modifications are limited. Fittings and scheduled alterations must occur within the exact timelines outlined in your private client agreement to guarantee a flawless finish.
13
RENTALS
All editorial and event rentals must be returned by the strictly designated drop-off time. Unapproved extension of the rental timeline will result in penalty fees. While general wear is accounted for, any structural damage, fabric tears, permanent stains, or major alterations on rented items will require the customer to compensate the fashion house up to the full retail replacement value of the piece.
14
DELIVERY & INTERNATIONAL ORDERS
Our high-fashion creations are dispatched worldwide using insured, premium luxury courier partners. Please note that customs inspections, local import duties, and individual regional clearance parameters are completely beyond our domain and remain the sole financial obligation of the importing customer.
15
CANCELLATIONS & CHANGE OF MIND
Cancellations for standard ready-to-wear orders must be initiated within a strict window of 24 hours post-purchase. For bespoke orders and reserved rentals, the associated retainer or structural design deposit becomes non-refundable the moment consultation begins, drafting gets initiated, or specialized luxury fabric sourcing gets underway.
TERMS OF SERVICE
LEGAL SECTIONS 16 — 20
16. PHOTOGRAPHY & USE OF IMAGES
All campaign imagery, digital lookbooks, video elements, and visual assets displayed on this platform represent the exclusive intellectual property of the Fashion House. Any unauthorized reproduction, commercial distribution, direct hotlinking, or digital manipulation of these high-fashion visual elements is strictly prohibited under international copyright and intellectual property treaties.
17. WEBSITE INFORMATION
While every deliberate effort is made to maintain absolute precision across our digital presence, occasional typographical errors, inaccuracies, or omissions concerning product descriptions, fabric composition, couture pricing, or stock availability may occur. We reserve the unrestricted right to modify, update, or rectify any editorial or commercial information without prior notice.
18. WEBSITE USE
This platform is curated exclusively for private, non-commercial aesthetic exploration, collection review, and secure couture acquisition. By accessing this site, you agree not to compromise platform integrity, utilize automated data mining scripts, extract underlying codebase, or execute automated queries to scrape luxury pricing or product specifications.
19. THIRD-PARTY SERVICES
To facilitate premium operations, our digital architecture incorporates secure third-party modules—including high-tier cryptographic payment processors, global white-glove courier interfaces, and social media syndications. These external entities maintain distinct, autonomous operational policies; consequently, we bear no liability for their performance, data management, or digital security.
20. PRIVACY
Your personal configuration, measurement profiles, acquisition records, and payment coordinates are handled with the absolute highest standards of confidentiality and military-grade encryption. We process your data in strict compliance with premium global privacy standards, ensuring that your intimate brand relationship remains entirely secure, private, and uncompromised.
OVEM • LEGAL PROTOCOLS
Terms of Service
21. EVENTS BEYOND OUR REASONABLE CONTROL
OVEM Limited shall not be held responsible or liable for any delay or failure to perform any of our obligations under these Terms if such delay or failure is caused by an event, circumstance, or cause beyond our reasonable control. This includes, without limitation, acts of God, war, strikes, lockouts, industrial disputes, breakdowns of community infrastructure, or disruption of global supply chains affecting our bridal and bespoke garment production.
22. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, OVEM Limited, its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of our luxury bridal couture, bespoke apparel, or digital platforms.
23. CHANGES TO THESE TERMS
We reserve the right, at our sole discretion, to modify, update, or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.
24. GOVERNING LAW
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Lagos, Nigeria.